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Terms and Conditions

Terms and Conditions of using our site, this terms and condition is a contract between you and GOLDALA having it registered office at 27 Old Gloucester Street, London, WC1N 3AX, GB - ENG.

1. Collectively at GOLDALA

we governing your use of our website at GOLDALA.COM, the site and any mobile application APP which the hyperlink to this agreement or any other website, pages, features or content owned and operated by us. The hyperlink to this Agreement collectively, among the site and Apps and the service, you should please note that the processing of sales to European Union address are processed by GOLDALA .A United Kingdom based corporation. By accessing or using the services in any way, nonetheless not limited to visiting or browsing the site, downloading the mobile applications registering, an account or contributing content and other materials to the site or via the Apps, you expressly understand, acknowledge and agree to be bound by the Terms of use. You are only authorized to use the services if you agree to abide via all applicable laws to these Terms. In addition you may read our privacy and cookie policy at any time for more information about how GOLDALA.COM protect your information when you use the services. Our privacy and cookie policy hereby incorporated to these terms and conditions as though fully set for herein.

2. Update to the Terms

We reserve the right to modify the Terms of Use, including the Privacy including the Privacy & Cookie Policy, at any time, in our sole discretion. If we modify material terms to this Agreement, such modification will be effective after we send you notice of the amended agreement. Such notice will be in our sole discretion, and the manner of the notification may include, for example, via email, posted notice on the Site or Apps, or other manner. Your failure to cease use of the Services after receiving notification of the modification will constitute your acceptance of the modified terms.

3. Acceptance of Terms

To buy at GOLDALA.COM, you need to be at least 16 years old. Any accessing, browsing, or otherwise using the Services indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms then you should immediately discontinue access or use of the Services. Please read this Agreement carefully before proceeding. If you have any questions regarding these Terms & Conditions or our Privacy & Cookie Policy, you may contact us anytime through Email: info@goldala.com.

4. When you use our Services

You agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality. You represent and warrant that you are at least 16 years old or visiting the Services under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, GOLDALA hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Services by displaying it on your internet browser, for our Site, or on your mobile devices, for our Apps, only for the purpose of shopping items on the Site or Apps and n any third party, except as explicitly permitted via the advice of GOLDALA. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you

5. Limitations on Use

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit the Services or any portion of them unless expressly permitted via GOLDALA in writing.

You may not make any commercial use of any of the information provided on the Services or make any use of the Services for the benefit of another business unless explicitly permitted in advance. GOLDALA.COM reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through the Services any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, logic bombs, viruses, worms, trap doors, Trojan horses or other code, material or properties which are malicious or technologically harmful. GOLDALA may assign you a password and account identification to enable you to access and use certain portions of the Services.

Additionally, you agree not to:
  • Use the Services for any unlawful purposes, or that could violate any applicable federal, state, local, or international law or regulation;
  • To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm us or other persons using the Services or expose them to liability;
  • Use the Services in any manner that could disable, overburden, damage, or impair the Site or Apps or any other party’s use of the Services;
  • Use any robot, spider or other automated device, process, or means to access the Service for any purpose;
  • Use the Services to distribute unsolicited promotional or commercial content, or solicit other persons using the Services for commercial purposes;
  • Otherwise attempt to interfere with the proper working of the Service.
6. Account Creation and Termination

In order to access some features available on the Services, you will have to create an account. You may not use another person’s account. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site or Apps in a manner consistent with the terms and conditions of this Agreement, GOLDALA has no obligation to investigate the authorization or source of any such access or use of the Services.

You will be solely responsible for all access to and use of the Services by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including, without limitation, financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify GOLDALA of any unauthorized use of your password or identification or any other breach or threatened breach of the Site or App's security.

From time to time, we may restrict access to some or all parts of the Services, including the ability to upload documents, make payments, or send messages we may terminate your access to the Services at any time, in our sole discretion, without cause or notice, or if we believe you have breached these Terms. You may terminate your account at any time, for any reason, by following any such instructions within the Site or App, or by contacting us.

7. Customs

In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. Certain countries request that the consignee submit their ID or passport to clear the package or for payment verification purposes. It is the customers sole responsible for the accuracy of data that they provide to us. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, we will not hold responsible and will not offer any compensation in such cases. As the importer, customers are responsible to comply with all laws and regulations in their own countries. Please refer to our Privacy & Cookie Policy for more information.

8. Errors

In case you detect that an error occurred when entering your personal data during your registration as a user of our Services, you can modify them in the section "My Account". In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting us, as well as exercising the right of rectification contemplated in our Privacy & Cookie Policy through our Site and Apps. The Services display confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, the Services offer details of all the items you have added to your shopping cart during the purchase process, so that before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service or email address above to correct the error. While at GOLDALA we strives to provide accurate product and pricing information, pricing or typographical errors may occur. GOLDALA cannot confirm price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, GOLDALA shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is miss-priced, we may, at our discretion, either contacts you for instructions or cancels your order and notifies you of such cancellation.

9. Trade Rules

Price and Payment. All prices are inclusive of VAT and other taxes (where applicable) at the applicable rate and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to your wallet in your GOLDALA Account or to the original method of payment. All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge. Prices may change at any time, but other than as set out above changes shall not affect the orders for which we have sent an Order Confirmation.  Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the buying Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area. You may use, as payment method, the following cards: Visa, MasterCard, American Express, Union Pay, Pay 08hjpal and online banking etc.

To minimize the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorisation on your card to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse. When you click "Authorise Payment", you are confirming that the credit card is yours. Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any contract with you. We have made every effort to display, as accurately as possible, the colours of our products that appear on the Services. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

10. Shipping & Delivery Information

GOLDALA ships from different warehouses in different countries. For orders with more than one item, we may split your order into several packages according to stock levels at our own discretion. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. Packing, unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading requested by you will be paid for by you.

Delivery to carrier shall constitute delivery to Buyer, and thereafter risk of loss or damage shall pass to Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against GOLDLA for shortage or damage occurring prior to such delivery to carrier must be made within seven 7 days after receipt of the goods and accompanied by original transportation bill signed by carrier noting that carrier received the goods from GOLDALA in good condition claimed.

Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with GOLDALA until all payments hereunder, including deterred payments evidenced by notes or otherwise, Interest, carrying charges, shall be made in cash, and Buyer agrees to do all acts necessary to perfect and maintain such right to GOLDALA. If you have any questions regarding shipping and delivery, please contact our Customer service Email info@goldala.com

11. Return Policy

Goods can be returned in designated period. The exact return period and return policy differs from country to country. Please contact our customer service for the detailed information. Customers returning goods are responsible for freight charges. Wrong size items and quality problem items can be exchanged. For defective products, if a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will be paid either to your wallet of account or to the original method of payment.

12. Reviews

Comments and Submissions, Except as otherwise provided elsewhere in this Agreement or on the Services, anything that you submit or post to the Services and or provide to GOLDALA.com, including, without limitation, picture, video, ideas, know-how, techniques, questions, reviews, comments, and suggestions collectively, Submissions, is and will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto, excluding the moral rights such as authorship right to GOLDALA.

Without charge and GOLDALA shall have the royalty free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of GOLDALA and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by GOLDALA in the future.

13. Intellectual Property and Ownership

The Site and Apps, including all of its information and content, such as the text, software, scripts, graphics, photos, sounds, music, videos, and interactive features (collectively, “Content”) provided as part of the Services belong at all times to GOLDALA or to those who grant us the license for their use. You may use the Content only to the extent that we or the usage licensers authorize expressly.

GOLDALA Marks

In addition, GOLDALA trademarks, service marks, icons, graphics, word marks, designs and logos contained therein are owned by GOLDLAL. GOLDALA is a trademark in the European Union, UK and other countries for which applications are pending or registrations have issued. You do not have, and will not acquire, any right, title, or interest in or to any of the Marks, whether on any product offered for sale on the Site or the Apps, or appearing as a logo or text on any portion of the Site. GOLDALA sources some of its product from third party manufactures and wholesalers.

14. GOLDALA Liabilities

Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product. Notwithstanding the above, our liability shall not be waived nor limited in the following cases: 

  • in case of death or personal harm caused by our negligence;
  • in case of fraud or fraudulent deceit; or 
  • in any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability. 

Waiver of Liability

Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Terms indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin:

  • Loss of income or sales
  • Operating loss
  • Loss of profits or contracts
  • Loss of forecast savings
  • Loss of data
  • Loss of business or management time
15. Warranties

Due to the open nature of the Services and the possibility of errors in storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained by means of the Services, unless otherwise indicated expressly on the Services. All product descriptions, information and materials shown on the Services are provided "as is", with no express or implied warranties or conditions of the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the mutually intended transaction, in accordance with commercial reasonable expectations, being liable to you for any lack of conformity which exists at the time of delivery.

It is understood that the goods are in conformity with the transaction or intended purchase if they: (i) comply with the description given by us and possess the qualities that we have presented in this website; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected To the extent permitted by law, we exclude all warranties and conditions (whether express or implied), except those that may not be excluded legitimately.