Method of refund
1. The refund will be sent to your GOLDALA wallet or original form of payment based on the refund method you chose.
2. If you did not select a refund method, we will proceed according to your choice in the refund record.
Note: Orders paid by GOLDALA Gift Card will return to the Gift Card by default.
Refund will be received by you
- Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.
- GOLDALA Gift Card within 24 hours
- GOLDALA Wallet within 24 hours
- PayPal: 1-5 business days
- Credit/Debit Card: 1-15 business days
Getting a refund if my credit/debit card is no longer valid
For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
What does ARN stand for?
ARN stands for Acquirer Reference Number. Some debit/credit cards will generate the ARN when the refund is successful. The ARN will be displayed on the 'Refund Details' page and we will also send an email to inform you of the ARN.
If you have not received your refund within the standard time frame, please use the refund Acquirer Reference Number to contact your bank for more status updates and information.
Is the received amount less than the refund amount?
- The bank charges a commission fee.
- The exchange rate has changed compared to that of the payment.
- Refunds are used to deduct instalment fees.
- The refund is for the actual price paid, not the sale price.
If you receive less than the original amount, you may contact your bank to check the above scenarios.
